Module 1 Actual state analysis

To create high and at the same time efficient quality standards, first available findings and approaches are systematically researched and analysed. Existing evidence and quality requirements from literature will be systematically assessed at a national and international level (English-speaking countries) and existing qualification programmes that have already been evaluated will undergo detailed analysis.

Module 2 – Needs assessment

Two forms of interviews will be used in the project to systematically assess the qualification needs as they are perceived by those involved in social work with refugees.

1. Focus groups (8-12 persons of the same target group; 2-3 hours) At least eleven focus groups with the following target groups and the regional distribution listed below are planned:

North Rhine-Westphalia
  • Professionals in social work
  • Volunteer helpers
  • Third-country nationals (Arabic-speaking persons)
  • Volunteer community interpreters
  • Professional, low qualified community interpreters
  • Professional, certified language and integration mediators (Sprach- und IntegrationsmittlerInnen)
Hamburg
  • Professionals in social work
  • Volunteer helpers
  • Third-country nationals (Dari-speaking persons)
  • Volunteer community interpreters
  • Professional, low qualified community interpreters

2. One-to-one interviews

As a second form of questioning approx. 26 one-to-one interviews will be carried out:

  • Six interviews with third-country nationals (from North Rhine-Westphalia with Tigrinya, Kurdish or Arabic as a first language)
  • Six interviews with third-country nationals (from Hamburg with Tigrinya, Kurdish or Arabic as a first language)
  • Six interviews with heads and executives of the relevant institutions (central reception facilities, authorities etc.)
  • Eight interviews with experts (amongst others from educational institutions and from science)

Module 3 – Consensus procedure

The data collected in Modules 1 and 2 will be the basis for the consensus procedure at the end of which the quality standards should be determined. While the preparation of data in the form of a consensus document will be carried out by the project team at the University Medical Center Hamburg-Eppendorf, experts will carry out the following work steps developing the quality standards. The last step will be a two-day consensus meeting in Hamburg.

Module 4 – Dissemination

The project results will be disseminated through the following channels:

  • A final conference in Hamburg, Germany, in June 2018
  • Preparation of a brochure free of charge and freely accessible via this website
  • Publication in scientific journals