Setfoto während des Drehs eines Lehrfilms

Structure of the project

The project’s objective was to develop and disseminate scientifically based quality standards for the qualification of community interpreters working in social consulting and care for refugees.
The research project was subdivided into 4 modules:

Module 1 – Actual state analysis

Systematic research on available qualifications for community interpreters in Germany and abroad

To create high and at the same time efficient quality standards, first available findings and approaches were systematically researched and analysed. Existing evidence and quality requirements from literature was systematically assessed at a national and international level (English-speaking countries) and existing qualification programmes that have already been evaluated would undergo detailed analysis.

Module 2 – Needs assessment

Qualitative survey with the involved parties conducted as focus groups and one-to-one interviews

Two forms of interviews were used in the project to systematically assess the qualification needs as they are perceived by those involved in social work with refugees.

1. Focus groups (8-12 persons of the same target group; 2-3 hours)

Eleven focus groups with the following target groups and the regional distribution listed below were conducted:

North Rhine-Westphalia (Professionals in social work)

  • Volunteer helpers
  • Third-country nationals (Arabic-speaking persons)
  • Volunteer community interpreters
  • Professional, low qualified community interpreters
  • Professional, certified language and integration mediators (Sprach- und IntegrationsmittlerInnen)

Hamburg (Professionals in social work)

  • Volunteer helpers
  • Third-country nationals (Dari-speaking persons)
  • Volunteer community interpreters
  • Professional, low qualified community interpreters

2. One-to-one interviews

As a second form of questioning 26 one-to-one interviews were carried out:

  • Six interviews with third-country nationals (from North Rhine-Westphalia with Tigrinya, Kurdish or Arabic as a first language)
  • Six interviews with third-country nationals (from Hamburg with Tigrinya, Kurdish or Arabic as a first language)
  • Six interviews with heads and executives of the relevant institutions (central reception facilities, authorities etc.)
  • Eight interviews with experts (amongst others from educational institutions and from science)

Module 3 – Consensus procedure

Carrying out of a consensus procedure to determine quality standards for the qualification of community interpreters

The data collected in Modules 1 and 2 was the basis for the consensus procedure at the end of which the quality standards should be determined. While the preparation of data in the form of a consensus document was carried out by the project team at the University Medical Center Hamburg-Eppendorf, experts carried out the following work steps developing the quality standards. The last step was a two-day consensus meeting in Hamburg.

Module 4 – Dissemination

Publication of the project results in the form of a publicly accessible final brochure, this project website as a well as as an international public conference in Hamburg.

The project received professional assistance from an interdisciplinary Advisory Board.